You all know how much my wife and I love S&R. In the three years that we’ve been members, we’ve been very satisfied. That is until their last sale.
As I’ve mentioned in my post here, we went to S&R Alabang on the first day of the sale, which was Wednesday. I even went as far as promoting them and urging people to visit and experience S&R too. I’ve also mentioned in that post that we were excited to come back again on Friday, this time joined by our friends, F. and M.
The trouble actually started when F. and M. saw Dove shampoos with this display tag.
Clearly, the tag says that those specific shampoos were at a PRICE OFF! of just Php399.95 for four pieces. So they asked one store clerk to verify the price tag, and he confirmed it. Still not convinced, they asked another staff, and he confirmed it too.
My wife and I finished our shopping early as we were there just last Wednesday, and we only bought a few more items, like the 400-thread-count Egyptian cotton sheet set that we’ve been eyeing. At about 8:00 PM, we were seated in front of the cashier enjoying our Blue Bunny (Bunny Tracks flavor) ice cream when our friends came to pay for their purchases. When the cashier scanned the Dove shampoos, it read Php399.95 each. So our friends mentioned the price off. The cashier asked another guy in the store, probably her supervisor, and he said that it was Php399.95 each. Our friends again mentioned the display tag, and they said that it was wrong.
They weren’t apologetic at all of the mistake, and the cashier even made this swaggering comment “Eh di sana bumuli rin ako” with so much indignation that our friends were stunned at the response. Talk about customer service huh?! I think that actually nailed it, and M. made his way back to the display shelves, took the display tag, and showed it to them. But still, they wouldn’t admit their mistake and instead glared at our friends. Utterly appalled at the behavior these people are showing, M., who’s actually a Vice President of a major financial institution here in the country, told them that he’s a lawyer and that they are misleading their customers. He further went on to declare that he would call the DTI and report this deceit. It took several minutes, and nasty threats, for the management to see fit and correct their mistakes and take responsibility of the matter. And our friends went home with four pieces of Dove shampoo for Php399.95, but not after making them aware that they are violating the Consumer Act and we would report this incident to the DTI.
I sure hope the management learns how to handle situations like this. They might find themselves googling how to prevent hair loss from the stress when DTI comes knocking one of these days. It’s a bit sad that bad customer service like this can ruin such a great time. We actually planned to grab dinner at S&R (I was craving for roasted chicken and churros) after paying, but the bad service ruined our appetite.
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